we believe every gem should spark joy and confidence. That’s why our Return Policy is designed with transparency, fairness, and your peace of mind at the forefront. We source only the finest natural, untreated gemstones from ethical global mines, but we understand that the perfect stone is as personal as your vision. Whether you’re a seasoned jeweler, a passionate collector, or a first-time buyer crafting bespoke jewelry, our policy ensures a hassle-free experience. Below, we outline every detail to make returns as seamless as our craftsmanship.
30-Day Satisfaction Guarantee
We stand behind the authenticity and quality of every gemstone we offer—backed by GIA-trained gemologists and blockchain-tracked provenance. If for any reason your purchase doesn’t meet your expectations, you have 30 days from the date of delivery to initiate a return. This generous window allows ample time to inspect, appraise, or even incorporate your stones into designs before deciding. No questions asked—your satisfaction is our legacy.
What Qualifies for a Return? We accept returns on all natural rough and finished gemstones, including our signature Burmese rubies, Colombian emeralds, and semi-precious favorites like aquamarines and citrines. This covers:
- Unwanted or Changed Mind Purchases: Simply not the right fit for your project? Return it in its original condition.
- Quality Concerns: If a certified stone arrives damaged, mismatched in specs (e.g., color, clarity, or carat weight), or with undisclosed treatments, we’ll make it right—often with a full refund or exchange.
- Custom Faceting or Design-Your-Own Orders: These are eligible within 14 days if returned unused and in original packaging; a restocking fee may apply for personalized engravings (see below).
Note: Final sale items, such as limited-edition collector pieces marked “Final Sale” or bulk wholesale parcels (over 100 carats) customized for your business, are non-returnable to honor their exclusivity and tailored nature.
How to Initiate a Return: Simple Steps for Seamless Service
We’re committed to making returns effortless, just like our global shipping. Follow these steps to get started:
Contact Us Promptly: Within 30 days of delivery, email our dedicated support team at returns@rickstonebase.com or call our Diamond District line at (212) GEM-STONE (436-7866). Provide your order number, the item(s) in question, and a brief reason for the return. Our team—led by third-generation family members—will respond within 24 hours with a Return Merchandise Authorization (RMA) number.
Prepare Your Package:
- Pack the gemstone(s) securely in the original packaging, including any certificates, provenance documents, or accessories.
- Include a printed copy of your RMA and invoice.
- For loose stones, use padded envelopes or jewelry boxes to prevent damage— we’ll reimburse shipping if the return is due to our error.
Ship It Back: Use any traceable carrier (e.g., USPS, FedEx, UPS) and keep your tracking number. Ship to: Rick Stone Base Returns 580 5th Avenue, Suite 47 New York, NY 10036 USA
- Who Pays Shipping?
- Customer Responsibility: For standard returns (e.g., change of mind), you’ll cover return shipping costs. We recommend affordable options like USPS Priority Mail ($8–$15 domestically).
- Our Treat: If the return is due to our error (e.g., incorrect item shipped or quality issue), we’ll provide a prepaid shipping label and reimburse any original duties/taxes. International returns? We’ll cover duties on exchanges.
- Who Pays Shipping?
Receive Your Resolution: Once we receive and inspect the item (typically 3–5 business days), we’ll process your request:
- Full Refund: Credited to your original payment method within 5–7 business days (minus any restocking fees).
- Exchange: Swap for another gem of equal value—no extra shipping fees.
- Store Credit: Preferred for faster processing (immediate upon inspection) and includes a 10% bonus toward your next purchase as our thank-you.
Refunds, Exchanges, and Fees: Transparent Terms
We process refunds swiftly to keep your trust intact, but clarity on costs ensures no surprises:
| Scenario | Refund Timeline | Fees Applied | Notes |
|---|---|---|---|
| Full Satisfaction Return | 5–7 business days | None (shipping on you) | Full value of gemstone(s) refunded. |
| Quality/Error Return | 3–5 business days | None (we cover shipping) | Includes reimbursement for original shipping. |
| Custom/Personalized Item | 5–7 business days | 15% restocking fee | Applies only if unused; waived for defects. |
| Wholesale Bulk Order | 7–10 business days | 10% restocking fee for partial returns | Full refunds for complete parcels if defective. |
| International Return | 7–14 business days | Customs duties/taxes non-refundable | We’ll assist with paperwork for smooth customs clearance. |
- Refund Method: Refunds are issued to the original payment method (credit card, PayPal, wire transfer). For wire transfers (common in wholesale), expect 1–2 extra days for bank processing.
- Partial Returns: If returning part of a multi-stone order, we’ll prorate the refund based on the original invoice.
- Exchanges: Unlimited swaps within the same 30-day window—perfect for finding that ideal match in our vast catalog.
Special Considerations: Gemstones, Customs, and Sustainability
Gemstones are treasures, so we handle them with care:
- Condition Requirements: Items must be returned in “as-new” condition—undamaged, with intact certifications. Minor wear from careful inspection is acceptable, but alterations (e.g., setting in jewelry) void eligibility.
- International Customers: We ship worldwide with duties prepaid, but returns may incur import fees. Our team provides guidance to minimize costs, and we offer virtual exchanges via high-res imaging to avoid shipping altogether.
- Sustainability Note: Returned gems are rigorously cleaned and re-inspected for resale, reducing waste and supporting our ethical sourcing initiatives. No gem goes to landfill—it’s part of our 2024 zero-waste pledge.
- COVID-19 Flexibility: Extended to 45 days for contactless returns; virtual inspections available via Zoom for NYC locals.
Frequently Asked Questions (FAQs)
- What if my order arrives damaged? Contact us immediately—we’ll arrange a free replacement or refund, no return needed.
- Can I return a gift? Yes! Provide the original receipt or order number, and we’ll issue store credit or exchange in the giftee’s name.
- What about wholesale returns? Our B2B clients enjoy tiered policies: 30 days for samples, 60 days for large parcels. Volume buyers get dedicated account managers for expedited processing.
- Lost or Stolen Packages? We’re insured—file a claim with your carrier, and we’ll assist. Refunds issued once resolved (typically 7–10 days).
- Changes to Policy? We reserve the right to update terms, but existing orders follow the policy at purchase. Last updated: October 22, 2025.
We’re Here to Help: Your Partners in Brilliance
At Rick Stone Base, returns aren’t a hassle—they’re an opportunity to refine your collection and build lasting trust. Our family has weathered 45 years of market shifts, from economic booms to global challenges, always prioritizing you. If you have questions, need an extension, or want advice on alternatives, reach out anytime. Email returns@rickstonebase.com, chat live on www.rickstonebase.com, or visit our showroom for personalized support.
Your gem journey with us is just beginning—let’s ensure every stone shines as brightly as our commitment to you. Thank you for choosing Rick Stone Base: Where Legacy Meets Luxury.